Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the DocZenAI healthcare marketplace. By creating an account or using our services, you agree to these Terms. Please read them carefully.

1 Use of the Platform

DocZenAI connects patients with doctors, pharmacies, and laboratories. You agree to provide accurate information, to use the platform lawfully, and to keep your account credentials secure. You are responsible for activity that occurs under your account.

2 Medical Disclaimer

DocZenAI is a marketplace that facilitates access to healthcare services; it does not provide medical advice. Services are delivered by independent, verified providers. In an emergency, contact your local emergency services immediately.

3 Bookings, Orders & Payments

When you book an appointment or place an order, you agree to the applicable fees and provider terms shown at checkout. Payments are processed through secure third-party payment providers.

4 Cancellations & Refunds

Cancellation and refund eligibility depends on the provider and the service booked. Any applicable terms are presented at the time of booking or purchase.

5 Provider Responsibilities

Providers listed on DocZenAI are responsible for the services they deliver and for maintaining the licenses and certifications required in their jurisdiction.

6 Limitation of Liability

To the maximum extent permitted by law, DocZenAI is not liable for indirect or consequential damages arising from the use of the platform or from services provided by third-party providers.

7 Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

8 Contact Us

Questions about these Terms? Contact us at support@doczenai.com, or by mail at DocZenAI, Wilmington, DE 19808, USA.